Generative AI: Is it tech hype or the future of business?
Almost overnight, the term ‘generative AI’ changed from specialist knowledge into everyday vocabulary. We have ChatGPT to thank for this – and the rush of competitors that followed, like Google Bard and Bloom, only further indicated that large language models are fast becoming the new way to access information. But, with all the excitement surrounding […]
Bolstering business resilience with data and AI
To say 2023 has been nothing short of a blockbuster-worthy start for the tech sector is somewhat of an understatement. Business leaders have been faced with two extremes. The first is economic uncertainty and high costs, forcing some difficult decisions when it comes to navigating the path ahead. The second is the fast surge in […]
ChatGPT, compliance, and the impending wave of AI-fuelled content
As digitalization continues to permeate everyday life, data archiving has become increasingly vital for a variety of reasons. With the emergence of ChatGPT, an artificial intelligence-powered chatbot, the landscape has again shifted dramatically. But what are the implications of this breakthrough, and how will it impact digital archiving? What is ChatGPT? ChatGPT is a large language […]
Why Closing the AI Skills Gap is Critical for Future Generations
From 2001: A Space Odyssey and Ex Machina to Wall-E and Her, artificial intelligence has reliably been a subject of fascination in modern culture. But AI is no longer a thing of imagination, books or film scripts – it is already playing a pivotal role in both our professional and personal lives. And when it […]
How Can AI Be a Catalyst to Value?
The nature of value, and how we view it and quantify it, is changing. As Jean-Paul Mazoyer, Deputy General Manager at the international French bank Credit Agricole, told me, “We need to detangle value from short-term profit.” And that’s coming from a banker. The days of stakeholders prioritising short-term profit alone as an objective are […]
AI-Enabled Social Engineering: How Businesses Can Safeguard Their Customers
Artificial Intelligence (AI) has significantly impacted various aspects of life, including fraud. Cybercriminals now employ AI to develop sophisticated and automated digital attacks that circumvent traditional security measures, including credential-stuffing, personalized spear-phishing attacks, and social engineering. Additionally, deepfake technology is being used to manipulate images, video and audio files in order to execute even more […]
Exploring a Knowledge Graph-Based Solution to ChatGPT’s Inherent Limitations
ChatGPT has changed how I, and probably most of you, look at AI. But let’s be clear, it’s not ‘intelligent’ in the biological sense. It can complete writing tasks and some coding challenges, but in both cases human expertise is still required since its output is not always precise. Its expertise is general, and it […]
AI, automation, and humans: Who does what in the development process?
Determining what types of engineering work the robots should handle and what should be left to the humans is simple. Let AI and automation do all the stuff that creates toil for engineers, and let engineers handle the real work. But of course, it’s not that simple. The reality is that even though automation and […]
Data Leader calls for open lines of communication to thwart AI fears
ChatGPT and AI are flooding the news agenda. Recently OpenAI chief executive Sam Altman faced questions about Artificial Intelligence (AI) at a hearing in the US Senate. This comes hot on the heels of the ‘Godfather of AI’ Google’s Geoffrey Hinton taking to the press to share his regret about devoting his career to AI. […]
Adopting AI and empowering customer service agents
For customer service agents, keeping up with the demands of customers and ensuring a high level of service can often feel like an uphill battle if they aren’t equipped with the tools they need. As a result, staff are often left burned-out and unsatisfied within their roles. If these frustrations are passed onto their customers, […]