Happy agents and happy customers: Empower the customer service team to lead the way
Organisations find keeping on top of their rising incidents a daunting task which can’t be done by traditionally siloed customer and developer teams. The customer service team will often bear the brunt of being caught in the middle of customers facing an issue and those internally responsible for an organisation’s technical platforms that are tasked with fixing […]
Growth in Regulated Industries
Regulatory technology (RegTech) companies perform exactly the function you’d expect; they provide technology which is used by businesses to manage and enhance regulatory processes in order to achieve and prove compliance. It’s a sector which is now growing at a pace of 19.5 percent annually, and is expected to hit $21.73 billion by 2027, according to Reports and […]
Why it is time all businesses became data-driven
There is no question that businesses are evolving to meet the challenges of the market. Not only are they operating in a time of record inflation, ongoing general political disruption, and an energy price crisis, but they are also facing one of the most challenging hiring markets in years; it seems they are in a […]
2023 is the turning point for data roles
As many as 70% of organisations now report they have a Chief Data Officer (CDO) in place, indicating that many businesses now recognise the benefits that being data-driven can deliver – from having a better understanding of their customers to identifying new revenue opportunities. But just because this role exists in a company does not […]
How businesses can measure up in the new world of customer service
The last two years have hastened a shift in the types of technologies and channels businesses use to interact with customers, accelerating digitalisation. In fact, a recent survey from Enghouse found that web chat with a live agent has risen from being used by 31% of businesses before COVID-19 to 55% today, while social media instant messaging […]
Why data literacy matters for business success
Redefine your business with data literacy Recent findings from the Open Data Institute (ODI) concluded the UK government still requires a consistent definition of data literacy, and that there’s not enough emphasis on the non-technical skills also involved in understanding and communicating data. Data is about facts, data literacy is about the ability to recognise, interpret and communicate […]
9 Projects That Prove Web Scraping is Revolutionizing Research
Web scraping is revolutionizing academic and professional research by enabling the collection of big data. Advanced collection practices allow higher levels of data extraction at faster rates, enabling new research opportunities in healthcare, finance, ecology, politics, and economics. The Digital Landscape Makes New Research Possible New data sources from across the world are continuously being […]
The technology needed to empower the deskless workforce
Debate around the future of work in today’s post-pandemic reshuffle often focuses on employees whose work can be completed at a desk, whether situated in an office or at home. Yet, the majority (80%) of the global workforce are in vital roles that take place away from the confines of a desk. These deskless employees […]
How Design Thinking and Improved User Experiences Contribute to Customer Success
In modern business software, a simple but fundamental equation still holds: delivering a positive customer experience leads to high levels of customer retention and upsell potential. And in the cloud age, where it’s relatively easy to switch to other suppliers, the customer is of paramount importance so smart cloud vendors scrutinize every aspect of the […]
Three web data collection trends to look out for in 2023
As economic uncertainty and budget cutbacks persist, the demand for public web data scraping is set to continue growing. Why? As businesses navigate the economic downturn, there is a need for quality and reliable data to help them make successful business decisions since there is very little room for error. Read on to find out […]