2023 is the turning point for data roles
As many as 70% of organisations now report they have a Chief Data Officer (CDO) in place, indicating that many businesses now recognise the benefits that being data-driven can deliver – from having a better understanding of their customers to identifying new revenue opportunities. But just because this role exists in a company does not […]
How businesses can measure up in the new world of customer service
The last two years have hastened a shift in the types of technologies and channels businesses use to interact with customers, accelerating digitalisation. In fact, a recent survey from Enghouse found that web chat with a live agent has risen from being used by 31% of businesses before COVID-19 to 55% today, while social media instant messaging […]
Why data literacy matters for business success
Redefine your business with data literacy Recent findings from the Open Data Institute (ODI) concluded the UK government still requires a consistent definition of data literacy, and that there’s not enough emphasis on the non-technical skills also involved in understanding and communicating data. Data is about facts, data literacy is about the ability to recognise, interpret and communicate […]
9 Projects That Prove Web Scraping is Revolutionizing Research
Web scraping is revolutionizing academic and professional research by enabling the collection of big data. Advanced collection practices allow higher levels of data extraction at faster rates, enabling new research opportunities in healthcare, finance, ecology, politics, and economics. The Digital Landscape Makes New Research Possible New data sources from across the world are continuously being […]
The technology needed to empower the deskless workforce
Debate around the future of work in today’s post-pandemic reshuffle often focuses on employees whose work can be completed at a desk, whether situated in an office or at home. Yet, the majority (80%) of the global workforce are in vital roles that take place away from the confines of a desk. These deskless employees […]
How Design Thinking and Improved User Experiences Contribute to Customer Success
In modern business software, a simple but fundamental equation still holds: delivering a positive customer experience leads to high levels of customer retention and upsell potential. And in the cloud age, where it’s relatively easy to switch to other suppliers, the customer is of paramount importance so smart cloud vendors scrutinize every aspect of the […]
Three web data collection trends to look out for in 2023
As economic uncertainty and budget cutbacks persist, the demand for public web data scraping is set to continue growing. Why? As businesses navigate the economic downturn, there is a need for quality and reliable data to help them make successful business decisions since there is very little room for error. Read on to find out […]
What Women in Tech Want (from their employer)
Thankfully the IT sector isn’t a complete boys-club these days. I mean, women are still often outnumbered in any given room, and there is never a queue for the ladies toilets at any tech conference I’ve been to. But there are a few more female CEOs on boards and stages in the tech world, and even in […]
Views from the contact center C-suite: how enterprise comms a springboard for digital services
Back in 2020-21, contact centers felt the pressure of customer demand and had to step up to the plate or lose customers through poor service. As a result, demand for advanced contact center software deployments will remain far beyond the pandemic rush, with analysts projecting the market will grow from $30.74 billion this year to over […]
Five Must-Haves for Real-Time Analytics Using Time Series Data
Data overload isn’t a new phenomenon. When Thomas Jefferson was US president, he was would receive around 150 letters every 30 days. Fast forward one hundred years, Theodore Roosevelt needed a separate team of staff to handle the increased volume of letters. By the time Harry Truman was in power, these were arriving at a […]