Luxury brands explore blockchain and Web3 for sustainable business practices
Why Luxury brands are jumping on the NFT bandwagon From Prada NFTs to Dolce & Gabbana fashion shows in the Metaverse, Web3 is definitely in vogue. As brands attempt to win over Gen Z consumers, they’re flocking to the metaverse to capitalise on the trend and improve consumer experiences. However, brands viewing this technology as a passing fad could […]
Are you frustrated by the lack of collaboration between the big tech companies and their workplace technology?
Well, all that is about to change when it comes to workplace collaboration. Microsoft might dominate with Microsoft 365 and Teams, but there are still many companies that have huge investments in other meeting platform technology like Cisco Webex and Zoom. For years Cisco dominated enterprise video, but since the pandemic, organisations have shifted to […]
Untethering from workstations for high-performance collaboration
When we talk about collaboration, the assumption tends to be geared towards a need to connect employees working in the office with those working from home. That’s what the pandemic taught us. But for professionals working in graphic design, VFX, and architectural engineering and construction (AEC), the use of high-performance design software means collaboration can […]
Business process automation: your must-have defence against economic volatility
New figures from the ONS show the UK narrowly avoided recession at the end of 2022, as GDP rose by 0.1%. But as analysts expect the economy to struggle over the coming months, and the recent Spring Budget reinforces the volatile state of the economy, we’re reminded that running an organisation during periods of instability is perhaps the […]
Happy agents and happy customers: Empower the customer service team to lead the way
Organisations find keeping on top of their rising incidents a daunting task which can’t be done by traditionally siloed customer and developer teams. The customer service team will often bear the brunt of being caught in the middle of customers facing an issue and those internally responsible for an organisation’s technical platforms that are tasked with fixing […]
Growth in Regulated Industries
Regulatory technology (RegTech) companies perform exactly the function you’d expect; they provide technology which is used by businesses to manage and enhance regulatory processes in order to achieve and prove compliance. It’s a sector which is now growing at a pace of 19.5 percent annually, and is expected to hit $21.73 billion by 2027, according to Reports and […]
Why it is time all businesses became data-driven
There is no question that businesses are evolving to meet the challenges of the market. Not only are they operating in a time of record inflation, ongoing general political disruption, and an energy price crisis, but they are also facing one of the most challenging hiring markets in years; it seems they are in a […]
2023 is the turning point for data roles
As many as 70% of organisations now report they have a Chief Data Officer (CDO) in place, indicating that many businesses now recognise the benefits that being data-driven can deliver – from having a better understanding of their customers to identifying new revenue opportunities. But just because this role exists in a company does not […]
How businesses can measure up in the new world of customer service
The last two years have hastened a shift in the types of technologies and channels businesses use to interact with customers, accelerating digitalisation. In fact, a recent survey from Enghouse found that web chat with a live agent has risen from being used by 31% of businesses before COVID-19 to 55% today, while social media instant messaging […]
Why data literacy matters for business success
Redefine your business with data literacy Recent findings from the Open Data Institute (ODI) concluded the UK government still requires a consistent definition of data literacy, and that there’s not enough emphasis on the non-technical skills also involved in understanding and communicating data. Data is about facts, data literacy is about the ability to recognise, interpret and communicate […]