Think CX is dead? Here’s why you’re wrong
CX isn’t a direct revenue generator, but it’s still key to success In Forrester’s latest report on the future of the European market, there’s a concerning prediction. In 2023, the analyst firm estimates that one in five customer experience (CX) programmes will disappear if they aren’t able to prove their return on investment (ROI). At […]
The Fundamentals to Enterprise Architecture
In today’s digital era, it is essential for businesses to stay competitive by modernising their legacy processes. By updating outdated process flows, software systems and data models, businesses can strengthen their competitive edge in the marketplace, develop new business capabilities and focus on growth into new and developing areas rather than on continually maintaining rigid […]
How to Secure Business Communication Tools in an Increasingly Digital Work Environment
Spurred by digital transformations and the pandemic, businesses have moved a lot of meetings and communications—internally, externally and with customers—to workplace collaboration tools and cloud messaging apps such as Slack, Teams, WhatsApp and Zoom. Companies today frequently discuss very sensitive topics over these apps with employees and customers. While communicating via these channels helps companies […]
The role of CIOs in network evolution
With inflation at its record high, IT budgets have never been stretched so thin. Yet despite the economic uncertainty and financial anxiety, organisations can no longer postpone accelerating network evolution that can help them gain the necessary resilience to ensure business continuity. As digital transformation leaders, Chief Information Officers (CIOs) are currently faced with quite […]
How service automation will create the smart offices of the future
The rate of change of technology is rapid and is exponentially rising. In terms of office space and the technology that employees want to have access to in the future, what does this look like? Back in the post war days when offices were becoming the norm for both men and women for the first […]
Enterprise Architecture Must Evolve for Digital Transformation
On the road to innovation, it’s not uncommon for fundamental architectures—the guiding frameworks and standards—to be modernized in order to enable continued progress. Take for instance the telescope. We’ll skip over optics and light theory and jump to the function that prompted a telescope’s architectural framework. People wanted to be able to see “faraway things […]
Five Strategies to Control Cloud Costs
After the boom in tech investments during the course of the pandemic, companies are now looking inwards at all the shiny new technology in their infrastructure. We’re in an ‘era of refinement’, and organisations want to maintain their infrastructure while simultaneously cutting costs – to allow them to remain buoyant in this stormy economy. Cloud […]
Creating the ecosystem to deliver on customers’ remote working ambitions
“If everyone is moving forward together, then success takes care of itself,” said Henry Ford. While he said this about his motor company and its workforce, it’s equally applicable to the technology industry today, as well as to customers – many of whom are working in a completely different way to even three years ago. […]
Maximize Your IT Environment’s Availability, Scalability, and Agility with Unified Observability
Over the past ten years, enterprise IT has been transformed by the expansion and maturation of the cloud. The cloud has made it possible for enterprises to cost-effectively and quickly develop and deploy a large number and wide variety of digital services. Meanwhile, the growing ubiquity of high-bandwidth wireless networks and connected devices has made […]
Five things developers want, and why it’s time for business leaders to pay attention
Organisations increasingly acknowledge the vital role that developers play in delivering competitive advantage through innovative apps and digital services, as these enable them to remain relevant in an ever-transforming world. As a result, most have a ‘developer experience’ (DevEx) strategy in place – mainly to enable developers to do their job effectively without the associated […]