From talent acquisition and retention challenges to the boom in hybrid working and renegotiating return-to-office plans, it’s a busy, and tricky, time to be an HR professional.
It then comes as little surprise that 76% of HR leaders state they are experiencing a significant increase in stress, and 26% are experiencing dramatic increases.
People teams are reaching breaking point. However, there are invaluable tools that can help to take the heat off HR teams as they move into another challenging year. Tech can play a vital role, both empowering employees to do their best work and alleviating pressure from HR professionals facing burnout.
As we look to 2025, a robust content services platform will be crucial to support HR teams and improve operations. From augmenting tedious manual admin processes to transforming how to handle talent processes to ensuring compliance, these are the three core areas that new tech tools will elevate HR employee experience.
- Hiring and retaining talent
Digitising hiring and employee review processes is vital to minimise unnecessary and repetitive admin for burnt out HR teams. Take job requisition forms as an example. HR professionals can create a standardised form with all the relevant information regarding the responsibilities, duties and qualifications required for a new position. This facilitates a faster and more straightforward hiring process which aligns appropriately with all applicable laws and regulations.
As for the employee review process, a content services platform enables HR employees to customise processes, routing approvals to the right managers, department heads, and people ops. This means that employee review processes can be expedited thanks to customisable forms, with easier goal setting, identification of upskilling opportunities, and career progression. When paperwork and contracts are uniform, customisable, and easily located, employers are equipped to support their talent to progress as quickly as possible – nurturing more fulfilled employees who want to stick around.
What’s more, with 90% of employees in the UK quiet quitting, it’s never been more important for employers to understand what motivates and engages their employees in order to improve satisfaction, performance, and retention. By digitising employee surveys, HR leaders can understand what motivates and engages employees, with feedback all accessible in one ‘single pane of glass’. Easier to gain insights and power more informed decision-making, this is a great advantage for HR teams looking for ways to boost retention.
- Simplifying manual admin
Another way to cure HR burnout is by removing repetitive manual admin tasks. Naturally, a lot of HR work is form-heavy, with anything from employee onboarding and promotions to progress reviews and remote working requests requiring HR input. However, with a content services platform, HR professionals can route and approve forms quickly, speeding up the process with digital forms that allow employees to enter information quickly and accurately. Going one step further, HR leaders can leverage automated workflows to route forms to approvers as soon as an employee completes them – cutting out the HR intermediary.
The same goes for other form-filling such as time off requests. HR teams can also use their platform to create customisable workflows and forms for leave of absence, vacation, travel, and other time off requests. Not only can they automate and manage employees’ time off requests, but they can also access real-time insights, power smoother team coordination, and gain a stress-free approach to managing time off.
- Remaining compliant
A robust content services platform that centralises employee data also ensures improved regulatory compliance. HR teams need more oversight of payroll data than ever before to complete mandatory pay gap reporting, as well as to keep pace with changing regulatory requirements around flexible working.
Bringing all data together in one platform enables HR teams to support audit trail and compliance efforts using powerful records management, reporting, and analytics tools. Armed with a single source of truth, HR professionals can take advantage of automated workflows, enabling efficient notifications and streamlining HR compliance processes. With the ramifications of non-compliance being costly to a business’ bottom line and brand reputation, this integrated data means that leaders can simplify payroll, automate processes, and stay tax compliant, all in one place. This saves time, ensures accuracy, and increases employee satisfaction.
Ultimately, investing in a content services platform and innovative HR technologies can bring unrivalled benefits in these three key areas. Whether it’s a case of enhancing hiring and retention processes, reducing the manual admin burden to free up staff for more value-add work, or ensuring regulatory compliance, digitalisation and automation will prove crucial in the fight against HR burnout as we move into 2025.
About the Author
Russell Boland is Director, EMEA, at Laserfiche. Laserfiche is the leading SaaS provider of intelligent content management and business process automation. Through powerful workflows, electronic forms, document management and analytics, the Laserfiche® platform eliminates manual processes and automates repetitive tasks, accelerating how business gets done. Laserfiche pioneered the paperless office with enterprise content management more than 30 years ago. Today, Laserfiche is innovating with cloud, machine learning and AI to enable organizations in more than 80 countries to transform into digital businesses. Customers in every industry—including government, education, financial services and manufacturing—use Laserfiche to boost productivity, scale their business and deliver digital-first customer experiences.
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