How do we keep bias out of AI?
From the coining of the term back in the 1950’s to now, AI has taken remarkable leaps forward and only continues to grow in relevance and sophistication But despite these advancements, there’s one problem that continues to plague AI technology – the internal bias and prejudice of its human creators. The issue of AI bias […]
Can intelligent automation ensure the survival of the insurance industry?
The economic viability of the insurance industry’s current business model has been in question for a number of years McKinsey’s 2022 Global Insurance Report shows that 52% of the industry’s global equity had a return on equity (ROE) lower than their cost of equity over the past five years. While most insurers predict premiums will continue […]
Why you’re deploying AI incorrectly
AI (artificial intelligence) and ML (machine learning) can be invaluable assets to business success, enabling automation of labour-intensive tasks to drive faster and smarter business decisions However, successfully deploying AI requires proper attention and care. In order for AI to help and not hurt your business, it is crucial to follow best practices. Here are […]
A Quantum Leap in the Making – Meet Tomorrow’s Super Super Computers
Modern computers are incredibly versatile, but even the most potent ones struggle with certain types of calculations and modelling Now, imagine an entirely different kind of computer, with head-spinning power, using mind-bending quantum mechanics to bring barely believable capabilities to life. A super super computer that can tackle calculations that the most powerful conventional machines would need […]
Learning to be a Leader in the Age of AI
What makes an ideal leader? Traditionally, we might say assertiveness, certainty, decisiveness. That’s because traditionally businesses have rewarded confidence. As humans, we all understand that there is uncertainty in the world – every situation presents a probabilistic distribution of potential outcomes – but show anything approaching a misgiving in a business setting and we encourage […]
Sunny Side Up: Nonprofit Uses AI to Forecast Solar Energy for British Grid
Cloudy British weather is the butt of many jokes — but the national power grid is making the most of its sunshine. With the help of Open Climate Fix, a British-based nonprofit product lab, the control room of the National Grid Electricity System Operator (ESO) is testing AI models that provide granular, near-term forecasts of sunny and cloudy […]
How to support workplace mental health through AI-driven software
The COVID 19 pandemic has had an ongoing impact on businesses But one consequence that managers and decision-makers continue to face is the damaging effects on the mental health of their employees. From work stress, through to caring for friends and families and, of course, the fear of losing jobs or falling ill, people are […]
Leveraging data from conversational AI interactions to improve customer experiences
The catalytic effect the COVID-19 pandemic has had on digital transformation is well documented. None more so than with customers now having a myriad of channels – run by both humans and AI – to engage with businesses daily, producing millions of bytes of data every time. There is no ignoring the fact that conversational artificial intelligence […]
ML, AI, and the Crystal Ball
What’s in store for machine learning (ML) and artificial intelligence (AI) in 2022? Is it finally the year for the rise of the machines? Until not too long ago, AI was just an overused marketing term. Many software vendors who sold solutions based on algorithms and fancy regular expressions branded their stuff as artificial intelligence, […]
Is AI taking quality and cost optimization of enterprise services to the next level?
Business and service leaders are under more pressure than ever Nearly two years on from the initial rumblings of the pandemic and Europe’s already fragile economic recovery is at further risk as a series of potential restrictions are expected to put the brakes on business growth. In this environment, cost is a top priority, but […]