A more human approach to data can achieve Active Intelligence
The potential of data has always been clear – but that doesn’t mean that it is easy to harness Even with the recent trend in “self-service” to empower data use, our research with Accenture revealed that less than one in five (18%) organizations give everyone access to tools that are appropriate to their skill level. This has […]
Why regulation and rules are essential to building AI customers can trust
Artificial intelligence (AI) is still a divisive topic There are huge opportunities it offers organisations, and the world, to drive real change. While the full capabilities of AI haven’t been realised yet, we should proceed with caution. Businesses are really starting to now consider different ways to use this intelligent technology to solve challenges, simplify everyday life and create efficiencies in ways previously unimagined. Its potential seems […]
Data scientists and technology working in tandem
In this new age of knowledge automation, successful business strategies often depend on using skilled data scientists to enhance the advances provided by new technology This technology will not replace people. In fact, it will serve to enhance talent by unlocking the potential for the digital workforce of the future. For data scientists working across […]
AI can stem the tide of increasing fraud and money laundering
It is no surprise that financial crime has grown in the past year, with 56% of UK businesses reporting being victims of some kind of fraud according to a PricewaterhouseCoopers (PwC) survey This is higher than the global average of 47%, and quite understandable when read alongside the UK government’s own report showing that nearly […]
Industrial AI prepares for the mainstream – How asset-intensive businesses can get themselves ready
Today, we are seeing Industrial artificial intelligence (AI) come of age as a business application for the asset-intensive industries, fuelled by commercial drivers, dimensions of readiness and real-world use cases The focus on developing, embedding, and deploying machine learning (ML) algorithms as fit-for-purpose, domain-specific industrial applications, is bearing fruit as business drivers capable of delivering […]
AI: A Remedy for Human Error?
Human error is one of the greatest causes of data breaches worldwide, but the seeming inevitability of it makes human error especially dangerous While malicious or criminal attacks can be combatted by state-of-the-art cybersecurity software, and while you can prepare for IT failures with a diligent backup strategy, human error is still in need of […]
Forging genuine customer experiences through AI
Conversational AI is playing an increasing role in customer service contact centres. It can greet customers, handle routine requests in a conversational manner, and more accurately route interactions to the service agents who can best assist. But when a customer reaches out to a contact centre, they are often frustrated because they have unsuccessfully tried […]
Five Things on our Data and AI Radar
Here are some of the most significant themes we see as we look toward 2021. Some of these are emerging topics and others are developments on existing concepts, but all of them will inform our thinking in the coming year. MLOps FTW MLOps attempts to bridge the gap between Machine Learning (ML) applications and the […]