The Role of Generative AI in Contact Centres
Generative AI has been the talk of the town since the release of ChatGPT in November 2022. Yet, the rhetoric around the technology has taken a negative turn, with people terrified it will replace them in their jobs, or that the tech will become more intelligent than humans, taking over society. It’s a fear made […]
What is AI Bias and Why It Matters to IT?
Notice there’s no question whether bias exists; it does. But rather the question is how does it get introduced and why should IT care? The hype around AI could not be higher right now. Interest is piqued, demand is overwhelming, and everyone is scrambling to find “the killer app” for their market. But under the […]
Natural language processing for business: a practical guide
How OpenAI can improve business productivity ChatGPT is receiving an estimated 96 million visitors per month. According to Statista, in business applications the AI-powered chatbot is most commonly used by technical and educational organisations. A strategic use of natural language processing tools in applications where human-like responses are helpful can improve productivity, by automating laborious […]
Rising from Disruption: Harnessing Digital Prowess for a Resilient and Thriving Economy
The pandemic, intensification of geopolitical uncertainties, and a looming recession have put the world through nothing short of a turmoil of disruptive occurrences in recent years. And what have such disruptions resulted into? Evidently, these have cost the global economy a great deal of money, with projections from the UN, the IMF, and the World Bank putting the cost […]
The Benefits and Limitations of AI for Service Optimization
At first glance, Artificial Intelligence might seem like the perfect solution for IT service optimization – and it is, in some cases. By quickly parsing complex sets of data and generating insights based on them, AI can help organizations to identify and act upon opportunities for streamlining their IT services. But that doesn’t mean AI […]
The Role of Large Language Models in the Enterprise
ChatGPT, Bing, Bard… From relative obscurity, these platforms have launched themselves into the public domain in the last few months. Each is a specific product developed by different companies, but they are all built on top of the same class of technologies called Large Language Models (LLMs). What is a LLM? And what makes it […]
Why AI and the connected device boom create risk for new digital disparities
The rapid increase of connected devices and AI language models is transforming the way we live, work, and communicate. However, this technological revolution may also create new kinds of digital divides between those who have reliable access to next-generation resources and those who do not. According to research from Amdocs, connected devices in the home requiring a constant […]
Siloed data: the mountain of lost potential
ChatGPT and GPT-4 have taken the world by storm and despite AI still coming off the hype curve, many business leaders are feeling the market pressure to adopt the latest tech to remain competitive. However, the success of any AI-based solution relies on one thing: data. As Forrester reports, “your business is only as fast as […]
4 ways at-risk IT employees can navigate automation and potential job loss
Recent advancements in the world of technology automation, like OpenAI’s ChatGPT and DALL-E2, Amazon’s Bedrock service and You.com’s YouChat, have been impressive for increased productivity, efficiency, and more. We’re witnessing a general transition, thanks to machine learning and Large Language Models (LLMs), where tasks that once required hours to complete can suddenly be done in […]
Why C-suite decision making is a prerequisite to RPA success in finance
Robotic process automation (RPA) is rapidly making an impression on a number of industries, and so much so that the market is expected to grow at a significant CAGR of 39.9% from 2023 to 2030. The finance sector, like many others, is inundated by manual, time-consuming tasks that are hindering efficiencies and taking too long […]