How Can AI Be a Catalyst to Value?
The nature of value, and how we view it and quantify it, is changing. As Jean-Paul Mazoyer, Deputy General Manager at the international French bank Credit Agricole, told me, “We need to detangle value from short-term profit.” And that’s coming from a banker. The days of stakeholders prioritising short-term profit alone as an objective are […]
AI-Enabled Social Engineering: How Businesses Can Safeguard Their Customers
Artificial Intelligence (AI) has significantly impacted various aspects of life, including fraud. Cybercriminals now employ AI to develop sophisticated and automated digital attacks that circumvent traditional security measures, including credential-stuffing, personalized spear-phishing attacks, and social engineering. Additionally, deepfake technology is being used to manipulate images, video and audio files in order to execute even more […]
Exploring a Knowledge Graph-Based Solution to ChatGPT’s Inherent Limitations
ChatGPT has changed how I, and probably most of you, look at AI. But let’s be clear, it’s not ‘intelligent’ in the biological sense. It can complete writing tasks and some coding challenges, but in both cases human expertise is still required since its output is not always precise. Its expertise is general, and it […]
AI, automation, and humans: Who does what in the development process?
Determining what types of engineering work the robots should handle and what should be left to the humans is simple. Let AI and automation do all the stuff that creates toil for engineers, and let engineers handle the real work. But of course, it’s not that simple. The reality is that even though automation and […]
Data Leader calls for open lines of communication to thwart AI fears
ChatGPT and AI are flooding the news agenda. Recently OpenAI chief executive Sam Altman faced questions about Artificial Intelligence (AI) at a hearing in the US Senate. This comes hot on the heels of the ‘Godfather of AI’ Google’s Geoffrey Hinton taking to the press to share his regret about devoting his career to AI. […]
Adopting AI and empowering customer service agents
For customer service agents, keeping up with the demands of customers and ensuring a high level of service can often feel like an uphill battle if they aren’t equipped with the tools they need. As a result, staff are often left burned-out and unsatisfied within their roles. If these frustrations are passed onto their customers, […]
The double-edged sword of AI in financial regulatory compliance
Global money laundering is estimated to account for a staggering two to five per cent of the world’s GDP, equivalent to up to $2 trillion. In response, regulatory bodies are tightening the noose on financial crime by implementing increasingly stringent regulations and laws. As they do so, many financial institutions are turning to AI in a bid […]
The ethical dilemma: Will AI make our lives better or worse?
From virtual assistants to chatbots, artificial intelligence (Ai) has become an integral part of our daily lives. However, amidst the excitement and convenience Ai brings, the ethical implications associated with Ai must not be overlooked. The news is rife with scaremongering one day, and discussions about how Ai will improve our lives the next. Will […]
7 Ways AI Will Impact Learning and Development
In today’s rapidly evolving technological landscape, artificial intelligence (AI) has emerged as a transformative force with the potential to revolutionise various industries. What Is Artificial Intelligence? The term “Artificial Intelligence” (AI) is most often used to refer to systems that operate through Machine Learning consultancy. AI refers to systems or computers that mimic human intellect […]
Natural language processing for business: a practical guide
How OpenAI can improve business productivity ChatGPT is receiving an estimated 96 million visitors per month. According to Statista, in business applications the AI-powered chatbot is most commonly used by technical and educational organisations. A strategic use of natural language processing tools in applications where human-like responses are helpful can improve productivity, by automating laborious […]